سياسة الخصوصية

1. Who we are

Gedo Store is an Egyptian retailer of computers, laptops and accessories (Commercial Register No. 146317, Giza). Address: 18 El-Lebeny St., Faisal, Giza, Egypt. This policy explains what data we collect when you use gedostore.net, contact us on WhatsApp, or send us a direct message on our TikTok, Facebook or Instagram accounts.

2. Data we collect

• Website store orders: name, mobile number, delivery address, email if you provide it, and the items you ordered.
• WhatsApp: your number, WhatsApp display name, and the messages and attachments you send. The first reply is automated; a sales representative then follows up.
• TikTok direct messages: your account display name, the conversation ID and the message content. TikTok does not give us your phone number; we only have it if you send it.
• Browsing the website: general usage data through Google Analytics (pages viewed, device and browser type, approximate city). Google signals and ad personalization are disabled.
• Ads: if you reach WhatsApp from an ad, the identifier of the ad you clicked.

We do not request or store payment card data on the website.

3. How we use it

• To answer your enquiry, prepare and deliver your order, and contact you about it.
• To record your enquiry in our internal customer-management system so the assigned sales representative can follow up without duplication.
• For after-sales service and warranty.
• To measure and improve our website and advertising.

We do not send bulk or promotional messages on TikTok. We only reply to users who contacted us first.

4. Who can access it

We do not sell or rent your data. Access is limited to:

• Authorized Gedo Store staff, each with an individual login.
• Service providers that run our systems: Meta (WhatsApp Business), TikTok, Google Analytics, and cloud hosting and database providers.
• The delivery courier, if your order is delivered, who receives only the name, number and address.
• Authorities where the law requires it.

If your enquiry came from a Facebook or Instagram ad, we send Meta a signal that a genuine enquiry occurred, together with your phone number in hashed (unreadable) form, to measure ad performance.

5. Storage and security

Data is stored on secured cloud servers that may be located outside Egypt. Access requires individual accounts with role-based permissions, connections are encrypted, and every notification from WhatsApp or TikTok is signature-verified before it is accepted.

6. Retention

Order and invoice records are kept for the period required by commercial and tax law. Enquiry and conversation data is kept as long as needed for follow-up and after-sales service, and is deleted or anonymized on request.

7. Your rights

Under Egypt's Personal Data Protection Law No. 151 of 2020 you may ask to access, correct or delete your data, withdraw consent, or ask us to stop contacting you. Send your request through any contact channel below.

8. Cookies

The website uses Google Analytics cookies to measure visits. You can block them in your browser settings without affecting browsing.

9. Children

Our services are intended for adults. We do not knowingly collect data from anyone under 18.

10. Changes

We may update this policy from time to time. Changes are published on this page with the last-updated date.

11. Contact

• WhatsApp: 0100 023 8474
• Phone: 0100 406 0517
• Email: admin@gedostore.net